Terms and Conditions
General
These Terms and Conditions govern the provision of all and any services provided by Get Visas in respect of, but not limited to the obtaining of visas, passports and/or documents for their clients and all orders placed by their clients are made and accepted subject to the terms hereinafter set out.
Working days – All weekdays 9am to 5pm excluding the UK holidays and all other official Consular closure days.
Processing time – The time needed for processing and issuing any required Visa Support Documents and/or the time needed for processing the visa applications and issuing the visas by the Consulate. Processing times are approximations based on our experience with embassies, consulates, government authorities and third-party agencies. These processing times are deemed to be reliable in most cases but are not guaranteed particularly during busy periods. They are subject to change by the appropriate government authorities without prior notification.
By instructing Get Visas to act as your visa consultant for the provision of visas and other services, you agree to all the terms and conditions set out below:
1. Get Visas will use its best endeavours to provide accurate and reliable information at all times and to process application as requested by the client. However, requirements and fees relating to the processing of visa support documents, passports and related services are outside the control of Get Visas and subject to change without prior notification. These include, but are not limited to, embassy fees, additional documentation during appointment, application forms, and processing times. Get Visas does not accept responsibility for any such changes.
2. Get Visas do not accept responsibility for loss, delays or non-issuance of any application whatsoever or howsoever caused by government authorities, consulates, embassies or third-party agencies. Nor do we accept liability for loss, delays or non-issuance of any application arising from or in connection with (to include but not restricted to) incomplete application forms, incorrectly or falsely completed application forms, inaccurate or incomplete supporting documentation, acts of God, weather conditions, acts of public enemies, war, strikes, acts or omissions by public authorities.
Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon Get Visas.
3. All Consular, provision of visa support documents, visa handling or any other visa procurement fees are non-refundable in the event of, but not limited to a delay or non-issuance of a visa or withdrawal of the application prior to the issuance of the visa.
4. Get Visas provides carefully compiled visa and passport information in good faith on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and Get Visas shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.
5. Get Visas will endeavour, wherever possible, to process the clients visa, passport and/or document on the instructions given and application forms submitted, although it is the clients responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the period of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.
6. Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed by any means whatsoever, including by any acts of subcontracted Royal Mail, couriers, servants or agents, the cost of replacing same and/or any consequential loss shall be borne by the client and any contribution to the costs by Get Visas shall be entirely at the discretion of the directors of Get Visas.
7. Unless instructions are made in writing Get Visas shall not be held responsible for taking such steps as are reasonably considered as fulfilling the implied instructions of the client and/or as being in the best interest of the client. Any charges for such services rendered shall be wholly the responsibility of the client.
8. Get Visas reserves the right to refuse at its own discretion to handle any application or carry any item at any time and no reason need be given, and to amend the Terms and Conditions as it deems necessary.
9. Get Visas may, at its discretion, use the services of third parties to lodge and process applications for visas and other documents on behalf of Get Visas customers.
10. Payment is required before Get Visas can start processing your order. Payment can be made by credit or debit card over the phone or via Square link.
11. Applicants authorise Get Visas to make payment of any consular fees incurred to the respective consulate directly on their behalf.
12. Where applicable, Get Visas reserves the right to submit visa applications for processing to the Consulate in either Edinburgh or London at its own discretion.
13. All fees are non-refundable as Get Visas must cover all non-refundable Government or/and Visa Centres fees prior submission of documents.
14. Applicants who booked Get Visas Appointment Arrangement Service are permitted only two opportunities to decline or reschedule an appointment that has been found and allocated by Get Visas.
15. These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland.
By making a payment to Get Visas I agree to these terms and conditions.
Last updated July, 2024
UK Visa & Immigration Services – Terms and Conditions
About Us
Get Visas Ltd is a UK-based visa consultancy providing immigration advice and visa support services.
Registered Office:
Third Floor, 3 Hill St
Edinburgh
EH2 3JP
United Kingdom
Email:
uk@getvisas.co.uk
Telephone: +44 785 8106 776
We are authorised and regulated by the Immigration Advice Authority at Level 1.
IAA Registration Number: P064915
Scope of Services
We provide advice and administrative support in relation to UK visa and immigration matters, including but not limited to:
• Visitor visas
• Family visas (partner, spouse, children)
• Student visas
• Work visa guidance
• EU Settlement Scheme
• Extensions and switching
• Indefinite Leave to Remain (ILR)
• British citizenship
Our services include:
• Assessing your eligibility
• Advising on documentation
• Preparing and reviewing applications
• General guidance throughout the process
We do not make decisions on applications. All decisions are made by UK Visas and Immigration (UKVI).
Client Responsibilities
By using our services, you agree to:
• Provide accurate, complete and truthful information at all times
• Submit requested documents within agreed timeframes
• Inform us promptly of any changes to your circumstances
• Follow our advice where appropriate
We are not responsible for delays or refusals resulting from:
• Incomplete or incorrect information provided by you
• Failure to provide documents on time
• Decisions made by UKVI or other authorities
Fees and Payments
• All fees will be agreed in advance and confirmed in writing
• Our fees cover professional services only
• Government fees, application fees, and third-party costs are separate unless stated otherwise
Important:
• Government and consular fees are non-refundable
• An initial payment of 50% of the agreed service fee is required in advance in order to commence work on your application. This payment is made on account of professional fees and is not held in a client account. Following an initial assessment, if it is determined that you are not eligible to proceed with the application, any fees paid will be refunded, less an administrative fee of £100 to cover work already undertaken. The remaining 50% of the agreed service fee is payable upon booking of the biometric appointment for the relevant visa or passport application.
Timescales
We aim to provide services within agreed timelines; however:
• Processing times are determined by UKVI and are outside our control
• We do not guarantee outcomes or decision times
• Any estimates provided are indicative only
Limitation of Liability
• While we take reasonable care in providing our services:
• We are not liable for decisions made by UKVI or any third party
• We are not responsible for indirect or consequential losses
• Our liability is limited to the value of the service fee paid
Confidentiality and Data Protection
We treat all client information as strictly confidential.
Your information will:
• Be used only for the purpose of providing our services
• Be stored securely
• Only be shared where required for your application or by law
Complaints Procedure
We are committed to providing a high standard of service. If you are not satisfied, you may submit a complaint.
How to Make a Complaint
Please contact:
Ilia Loshchagin
Complaints Officer
Get Visas Ltd
Third Floor, 3 Hill St
Edinburgh EH2 3JP
Email: london@getvisas.co.uk
Telephone: +44 785 8106 776
Please include:
• Your full name and contact details
• Details of the service
• A clear description of your complaint
• Supporting documents
Our Process
• We will acknowledge your complaint within 5 working days
• We will provide a full written response within 20 working days
• If more time is required, we will inform you
Escalation
If you are not satisfied with our response, you may escalate your complaint to the Immigration Advice Authority:
Immigration Advice Authority
P.O. Box 567
Dartford
DA1 9WX
Email: complaints@immigrationadviceauthority.gov.uk
Record Keeping
We maintain records of all client matters and complaints securely for a minimum of 6 years, in line with regulatory requirements.
Acceptance of Terms
By instructing Get Visas Ltd, you confirm that:
• You have read and understood these Terms and Conditions
• You agree to be bound by them
• You authorise us to act on your behalf in relation to your visa application
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
